At houseoferrorsapparel.com, we strive to provide you with the best shopping experience. However, we understand that sometimes plans change, and you may need to cancel or modify an order. Below are the details regarding our refund, cancellation, and return policies.
Order Cancellation
- Timeframe for Cancellation: Orders can be canceled within 24 hours from the moment the order is placed.
- Restocking Fee: A restocking fee of 4.99 USD will be charged for canceled orders.
- Cancellation Requests: We do not guarantee that all cancellation requests will be processed. We reserve the right to proceed with your order even after a cancellation request has been submitted.
- How to Cancel: To request a cancellation, email us at [email protected] within the 24-hour window.
Order Modifications
- Timeframe for Changes: You can request modifications to your order within 24 hours from the time it was placed.
- How to Request Changes: Email us at [email protected] to request any changes to your order. Please note, we do not guarantee all change requests will be processed, and we reserve the right to fulfill your original order.
Refund Policy
You may be eligible for a refund under the following conditions:
- Order Not Received: If you do not receive your order at all, you may request a refund.
- Wrong Product Delivered: We follow a 30-day return policy if the product you receive is different from what you ordered. In such cases, please email us to arrange for a replacement.
Returns for Defective Products
- Product Defects: If your product arrives defective, contact us via email, and we will arrange for an exchange.
- Return Procedure: Please email [email protected] with your order details and evidence of the defect, and we will guide you through the return process.
Please note, once the 24-hour cancellation or modification window has passed, we reserve the right to proceed with your order without changes or cancellations.